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E-government Adoption Landscape Zambia: Context, Issues, and Challenges

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Comparative E-Government

Part of the book series: Integrated Series in Information Systems ((ISIS,volume 25))

Abstract

This chapter aims to investigate the level of adoption of e-government at the individual level by ordinary citizens in Zambia. It looks at the factors that inhibit or encourage the adoption of e-government. The chapter reviews the literature to investigate the citizens’ behavioral intention to adopt e-government by applying the Unified Theory of Acceptance and Use of Technology (UTAUT) model to explore individual adoption and diffusion of e-government services. E-government projects implemented as pilots for e-government implementation feasibility are presented. The chapter further looks at the different challenges, opportunities, and issues regarding e-government adoption and encapsulation into the Zambian contextual environment, and further discusses a possible conceptual model which may offer a balanced e-government adoption criterion involving a combination of electronic and participatory services. This is being done by incorporating different characteristics from different e-government adoption models in practice in different countries and how these models can be harmonized to come up with an optimal model that takes care of the local context. This e-government adoption model may further be extended to be used as an e-government adoption model for the Southern African Development Community (SADC) region.

Concerns in the study of encapsulation of e-government into the social economic realms of Zambia start from the very basic aspect of probing whether the country has basic ICT infrastructure and the political will to implement e-government systems. This suffices to point to the fact that before even thinking of putting in place appropriate legal, institutional, and regulatory frameworks, e-government systems in Zambia should be built on building the confidence and trust in it by the ordinary citizens. Has this been done?

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Authors and Affiliations

  1. University of Botswana, Gaborone, Botswana

    Bwalya Kelvin Joseph

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  1. Bwalya Kelvin Joseph
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Correspondence to Bwalya Kelvin Joseph .

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Editors and Affiliations

  1. Dept. Public Administration, University of Texas, San Antonio, W. Durango Blvd. 501, San Antonio, 78207, USA

    Christopher G. Reddick

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Joseph, B.K. (2010). E-government Adoption Landscape Zambia: Context, Issues, and Challenges. In: Reddick, C. (eds) Comparative E-Government. Integrated Series in Information Systems, vol 25. Springer, New York, NY. https://doi.org/10.1007/978-1-4419-6536-3_12

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