Stepped Care and E-Health in Behavioral Managed Care



Managed care entities such as Managed Behavioral Health Care Organizations, health plans, and vendors increasingly focus on information technology, e-health, and stepped care in population-based approaches to behavioral health management. Population-based interventions, also known as disease management, involve a systematic approach to defining a population with a chronic illness. In managed care, the population is typically identified based on a combination of claims data showing utilization, diagnoses, medications, and cost of care. Once the population is identified the managed care case manager will outreach individuals and attempt to enroll them in programs designed to improve their ability to effectively manage their chronic condition. The interventions typically include telephonic contacts between the case manager and individual focused on education, monitoring treatment outcome, self-help activities and resources, and treatment adherence.


Disease Management Behavioral Health Disease Management Program Chronic Care Model Step Care Model 


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Copyright information

© Springer Science+Business Media, LLC 2011

Authors and Affiliations

  1. 1.Behavioral Health ProgramSchool of Letters and Sciences, Arizona State UniversityPhoenixUSA

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