Abstract
This chapter is a multiple case study analysis of decision support applications that are web-based and mobile-based. WMSDS is considered as an innovation undergoing adoption and diffusion. The theories of adoption-diffusion (A/D) and use-diffusion (U/D) are presented. Research propositions are given that are based on A/D theory and examined through structured interviews of fourteen government and business organizations in the United States and Hong Kong. Findings indicate that most of the fourteen have achieved middle stage of adoption/diffusion of WMSDS but none has reached a late stage. The five attributes posited for A/D are mostly met for nearly all the organizations. In some cases, resistance to WMSDS is noted. U/D theory would be more useful for well established and widely adopted WMSDS, of which Hong Kong Yellow Pages is the closest example. Future trends point to widespread prevalence and varied, evolving uses of these technologies for decision making.
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Pick, J.B. (2011). Web and Mobile Spatial Decision Support as Innovations: Comparison of United States and Hong Kong, China. In: Schuff, D., Paradice, D., Burstein, F., Power, D., Sharda, R. (eds) Decision Support. Annals of Information Systems, vol 14. Springer, New York, NY. https://doi.org/10.1007/978-1-4419-6181-5_5
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