Assessing Today: Determining the Decision Value of Decision Support Systems

  • Gloria Phillips-WrenEmail author
  • Manuel Mora
  • Guisseppi Forgionne
Part of the Annals of Information Systems book series (AOIS, volume 14)


Decision support systems (DSS) have been assessed on the basis of single criteria such as the improvement in decision outcome, and using multiple criteria such as the perspectives of different stakeholders. This paper uses a systems approach to extend previous studies by linking the type of support provided to the decision maker with the specific DSS design characteristics needed to deliver those services. The proposed framework is implemented with the Analytic Hierarchy Process to measure the overall decision value of a DSS and determine the precise contributions of individual characteristics to the value. An applied problem in intelligent DSS is shown to demonstrate the ability of the extended evaluation approach to provide guidance for further DSS design, development, and implementation.


Analytic Hierarchy Process Decision Support System Improve Decision Making Analytic Hierarchy Process Model Intelligent Decision Support System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.



The authors would like to thank the anonymous reviewers whose comments significantly contributed to the quality of the paper. We particularly appreciate the suggested references and the careful reading of the paper.


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Copyright information

© Springer New York 2011

Authors and Affiliations

  • Gloria Phillips-Wren
    • 1
    Email author
  • Manuel Mora
    • 2
  • Guisseppi Forgionne
    • 3
  1. 1.Loyola University MarylandBaltimoreUSA
  2. 2.University of AguascalientesAguascalientesMexico
  3. 3.University of MarylandBaltimoreUSA

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