Why Do People Reject Technologies: A Review of User Resistance Theories

Chapter
Part of the Integrated Series in Information Systems book series (ISIS, volume 28)

Abstract

Information systems (IS) research has offered rich insights into why people use technologies but has given much less attention to the question why ­individuals resist or reject technologies, and which factors inhibit or discourage usage (Cenfetelli 2004; Lapointe and Rivard 2005; Kim and Kankanhalli 2009). This chapter, hence, provides a literature review over those theories and models used in IS research to explain user resistance. Lapointe and Rivard (2005) have identified only four articles until 2004 that open the black box of resistance and provide theoretical explanations of how and why resistance occurs (Markus 1983; Joshi 1991; Marakas and Hornik 1996; Martinko et al. 1996). Since then, four more articles on user resistance behaviors have been published in AIS Senior Basket Journals (Cenfetelli 2004; Bhattacherjee and Hikmet 2007; Eckhardt et al. 2009; Kim and Kankanhalli 2009). This chapter illustrates these nine theories and models and concludes that IS research still lacks a unified theory of user resistance.

Keywords

User Resistance Technology Rejection Non-Adoption IS Imple­mentation 

Abbreviations

IS

Information systems

IT

Information technology

P–A

Passive–aggressive

PRM

Passive resistance misuse

TPB

Theory of planned behavior

UTAUT

Unified theory of acceptance and use of technology

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Copyright information

© Springer Science+Business Media, LLC 2012

Authors and Affiliations

  1. 1.Centre of Human Resources Information SystemsUniversity of BambergBambergGermany

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