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Healthcare Knowledge Management: Incorporating the Tools Technologies Strategies and Process of KM to Effect Superior Healthcare Delivery

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Perspectives of Knowledge Management in Urban Health

Part of the book series: Healthcare Delivery in the Information Age ((Healthcare Delivery Inform. Age,volume 1))

Abstract

As medical science advances and the applications of information and communications technologies (ICTs) to healthcare operations diffuse more and more data and information begin to permeate healthcare databases and repositories. However, given the voluminous nature of these disparate data assets, it is no longer possible for healthcare providers to process these data without the aid of sophisticated tools and technologies. The goal of knowledge management is to provide the decision maker with appropriate tools, technologies, strategies and processes to turn data and information into valuable knowledge assets. The following discusses the benefits of incorporating these tools and techniques to the healthcare arena in order to make healthcare delivery more effective and efficient, and thereby maximise the full potential of all healthcare knowledge assets. To ensure a successful knowledge management initiative in a healthcare setting the chapter proffers the knowledge management infrastructure (KMI) framework and intelligence continuum (IC) model. The benefits these techniques lie not only the ability of making explicit the elements of these knowledge assets, and in so doing enable their full potential to be realized, but also to provides a systematic and robust approach to structuring the conceptualization of knowledge assets across a range of healthcare environments as the case study data presented demonstrates.

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Author information

Authors and Affiliations

  1. School of Business IT and Logistics, RMIT University, 2476, 3001, Melbourne, VIC, Australia

    Nilmini Wickramasinghe (Professor)

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  1. Nilmini Wickramasinghe
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Correspondence to Nilmini Wickramasinghe .

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Editors and Affiliations

  1. Johns Hopkins Urban Health Institute, E. Monument St. 2013, Baltimore, 21205, Maryland, USA

    Michael Christopher Gibbons

  2. Health Design and Technology Institute (, Knowledge Management for Healthcare (KAR, Coventry University, Puma Way, Coventry, CV1 2TT, United Kingdom

    Rajeev Bali

  3. , RMIT University, School of Business Information Technolog, GPO Box 2476, Melbourne VIC, 3001, Australia

    Nilmini Wickramasinghe

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Wickramasinghe, N. (2010). Healthcare Knowledge Management: Incorporating the Tools Technologies Strategies and Process of KM to Effect Superior Healthcare Delivery. In: Gibbons, M., Bali, R., Wickramasinghe, N. (eds) Perspectives of Knowledge Management in Urban Health. Healthcare Delivery in the Information Age, vol 1. Springer, New York, NY. https://doi.org/10.1007/978-1-4419-5644-6_2

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  • DOI: https://doi.org/10.1007/978-1-4419-5644-6_2

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  • Publisher Name: Springer, New York, NY

  • Print ISBN: 978-1-4419-5643-9

  • Online ISBN: 978-1-4419-5644-6

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