Amplifying Resonance in Organizational Learning Process: Knowledge Sharing for Overcoming Cognitive Barriers and for Assuring Positive Action

  • Murako Saito
Part of the Healthcare Delivery in the Information Age book series (Healthcare Delivery Inform. Age, volume 1)


Changing urban life requires us some approaches for aligning complexity emerged from contingency and uncertainty in advanced information society. Sharing knowledge without misunderstanding is of importance to provide effective and ethical services as well as efficient and secure services without mistake. Organizational environment in which people can trust each other and create new values is necessary for heterogeneous teamwork like in healthcare settings as well as in industry. Redesign of organization for continuing appreciative inquiries and for sharing necessary information without misunderstanding can be realized by strategic management, such as systemic management, cybernetic management and other strategic ways. Main topics in this Chapter are (1) strategic management of organization which enables to enhance individual job competence and organizational competence by holistic principle on the basis of systemic management and cybernetic management and (2) process activation of organizational learning by utilizing organizational constraints. Through organizational learning, knowledge can be appropriately and effectively shared among different professionals without misunderstanding and resonant mood at work is amplified among the stakeholders.


Knowledge sharing Resonant mood Cognitive barriers Value alignment Organizational performance Organizational culture Management of organization 


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© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  1. 1.Institute on Future Policy of Healthcare, Healthcare Technology Management Research CenterWaseda UniversityTokyoJapan

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