MUSA: Multicriteria Satisfaction Analysis
Multicriteria analysis includes methods, models and approaches that aim to aid the decision-makers to handle semi-structured decision problems with multiple criteria (Siskos and Spyridakos, 1999). Multiple criteria decision problems belong in the category of “ill-structured problems”, given that their rational solution does not preexist, but constitutes an objective of research usually through an interactive process.
KeywordsCustomer Satisfaction Action Diagram Global Satisfaction Global Preference Multicriteria Analysis
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