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MUSA: Multicriteria Satisfaction Analysis

  • Evangelos Grigoroudis
  • Yannis Siskos
Chapter
Part of the International Series in Operations Research & Management Science book series (ISOR, volume 139)

Abstract

Multicriteria analysis includes methods, models and approaches that aim to aid the decision-makers to handle semi-structured decision problems with multiple criteria (Siskos and Spyridakos, 1999). Multiple criteria decision problems belong in the category of “ill-structured problems”, given that their rational solution does not preexist, but constitutes an objective of research usually through an interactive process.

Keywords

Customer Satisfaction Action Diagram Global Satisfaction Global Preference Multicriteria Analysis 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  1. 1.Dept. of Production Engineering & ManagementTechnical University of CreteKounoupidianaGreece
  2. 2.Dept. of InformaticsUniversity of PiraeusPireausGreece

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