Trading zones, Normative Scenarios, and Service Science

  • Michae E. Gorman
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


This chapter will consider how service science could transform socio-technical systems in beneficial ways. The term socio-technical system is used in the science and technology studies (STS) literature to refer to the way in which technological and human activity are tightly coupled (M. E. Gorman , 2008). Beneficial here refers both to improvements in quality of life and to increasing revenue for services—complementary objectives, because adding social value is one way of creating sources of revenue.


Moral Imagination Trading Zone Operant Resource Descriptive Scenario Trade Agent 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  1. 1.University of VirginiaCharlottesvilleUSA

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