Understanding Complex Product and Service Delivery Systems

Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


This chapter considers alternative views of complex systems that deliver products and services to consumers and other constituencies. Holistic views of complex systems are discussed in the context of several public-private systems and a notional model is introduced that relates complexity to the number of enterprises in a domain and the levels of integration required for these enterprises to function successfully.


Holistic View Basic Premise Notional Model Service Delivery System Holistic Model 


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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  1. 1.Tennenbaum Institute, Georgia Institute of TechnologyAtlantaUSA

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