Service Engineering

Multiperspective and Interdisciplinary Framework for New Solution Design
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


In order to compete in a global economy organizations are forced to regard their worldwide activities as an integrated collaborative activity. In-sourcing supporting capabilities through collaboration with external service suppliers is now crucial to deliver high quality solutions to customers at any time and any place in the world. The aim of this article is to provide a framework which enhances the existing scope of the discipline of service engineering . Existing research shows that industrial services and service based relationships are characterized by complex and unique aspects that require a broader and more comprehensive view on designing service based solutions and establishing the organizational prerequisites for successful innovation with service based solutions.


Service Requirement Service Engineering Development Step Planning Procedure Product Service System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  1. 1.FIR RWTHAachen UniversityAachenGermany

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