Why a Handbook?
  • Paul P. Maglio
  • Cheryl A. Kieliszewski
  • James C. Spohrer
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


Why a handbook? We can answer that question with a question: What does a service scientist need to know? This volume presents multidisciplinary perspectives on the nature of service, on research and practice in service, and on the future of research in service. It aims to be a kind of reference, a collection of papers by leading thinkers and researchers from across the spectrum of service research – the collected basics for a budding service scientist.


Service System Service Innovation Trading Zone Service Science Customer Lifetime 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  • Paul P. Maglio
    • 1
  • Cheryl A. Kieliszewski
    • 1
  • James C. Spohrer
    • 1
  1. 1.IBM Research-AlmadenSan JoseUSA

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