Introduction

Why a Handbook?
  • Paul P. Maglio
  • Cheryl A. Kieliszewski
  • James C. Spohrer
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

Abstract

Why a handbook? We can answer that question with a question: What does a service scientist need to know? This volume presents multidisciplinary perspectives on the nature of service, on research and practice in service, and on the future of research in service. It aims to be a kind of reference, a collection of papers by leading thinkers and researchers from across the spectrum of service research – the collected basics for a budding service scientist.

Keywords

Transportation Marketing Clarification Alan 

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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  • Paul P. Maglio
    • 1
  • Cheryl A. Kieliszewski
    • 1
  • James C. Spohrer
    • 1
  1. 1.IBM Research-AlmadenSan JoseUSA

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