Transforming Government: Vision and Journey

Chapter
Part of the Innovation, Technology, and Knowledge Management book series (ITKM)

Abstract

For a variety of reasons, public agencies at all levels are pressed to respond to growing challenges. e-Government provides powerful tools and new opportunities to address both old and new public sector challenges. The use of ICT can significantly improve the range and quality of public services to citizens and businesses while making government more efficient, effective, responsive, transparent, and accountable.

Keywords

Business Process Public Service Managerial Flexibility Knowledge Management System Future Government 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  1. 1.University of MarylandBethesdaUSA

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