Managing Small- and Medium-Sized Enterprises (SMEs) – Lessons from the Delta Model

  • Arnoldo C. Hax


Most of what we have discussed in this book applies without much adaptation to any kind of organization. After all, every firm, regardless of its nature and specific circumstances, has customers and competencies – the two pillars of the Delta Model. However, there are two types of organizations that, because of their importance and singularity, deserve special attention. They are the small- and medium-sized enterprises (SMEs) and the not-for-profit organizations (NFPs). We will devote the next two chapters to the analysis of these institutions, examining what lessons can be derived if we approach them from the perspective of the Delta Model.


Product Strategy Customer Loyalty Strategic Position Digital Equipment Corporation Cost Infrastructure 
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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  • Arnoldo C. Hax
    • 1
  1. 1.Sloan School of ManagementMassachusetts Institute of TechnologyCambridgeUSA

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