Managing Small- and Medium-Sized Enterprises (SMEs) – Lessons from the Delta Model
Most of what we have discussed in this book applies without much adaptation to any kind of organization. After all, every firm, regardless of its nature and specific circumstances, has customers and competencies – the two pillars of the Delta Model. However, there are two types of organizations that, because of their importance and singularity, deserve special attention. They are the small- and medium-sized enterprises (SMEs) and the not-for-profit organizations (NFPs). We will devote the next two chapters to the analysis of these institutions, examining what lessons can be derived if we approach them from the perspective of the Delta Model.