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Putting It All Together: How to Integrate the Critical Tasks of Strategy – An Illustration1

  • Arnoldo C. Hax
Chapter

Abstract

Up to this point, we’ve carefully examined the Delta Model and laid out the primary concepts and tools you need to implement its customer-centric approach to business strategy. We have also provided some practical examples of its application in a number of different settings.

Keywords

Balance Scorecard Customer Segmentation Delta Model Business Dimension Mainframe System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  • Arnoldo C. Hax
    • 1
  1. 1.Sloan School of ManagementMassachusetts Institute of TechnologyCambridgeUSA

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