Putting It All Together: How to Integrate the Critical Tasks of Strategy – An Illustration1

  • Arnoldo C. Hax


Up to this point, we’ve carefully examined the Delta Model and laid out the primary concepts and tools you need to implement its customer-centric approach to business strategy. We have also provided some practical examples of its application in a number of different settings.


Balance Scorecard Customer Segmentation Delta Model Business Dimension Mainframe System 

Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  • Arnoldo C. Hax
    • 1
  1. 1.Sloan School of ManagementMassachusetts Institute of TechnologyCambridgeUSA

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