The Soft Stuff is Still the Hard Stuff

  • Albert Morales
  • Todd S. Ramsey


The chapter details the complications and issues associated with integrating and coordinating the introduction and use of technology for homeland security. The use of a steering committee including both technical and organizational personnel is important for the process. The chapter shows the importance of culture and the role of IT people in educating other team members.


Stakeholder Group Project Team Service Orient Architecture Enterprise Architecture Homeland Security 
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Copyright information

© Springer Science+Business Media, LLC 2009

Authors and Affiliations

  1. 1.IBM Global Business Services, General Manager Public Sector Federal Industry LeaderArmonkUSA
  2. 2.U.S. Federal, IBM CorporationArmonkUSA

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