The Bridge

Service Management
  • Marvin Waschke


Service management as a discipline grew out of efforts to improve manufacturing quality and efficiency in the mid-twentieth century. These efforts lead to recognition of IT as a collection of services that could be planned, implemented, studied, and adjusted in the manner of a production line in a factory. ITIL is a set of practices for following this pattern. Service strategy is the first phase in the ITIL service management plan, in which enterprise goals and requirements shape a high-level plan for IT services.


Milling Assure Expense Production Line 

Copyright information

© Marvin Waschke and CA 2015

Authors and Affiliations

  • Marvin Waschke
    • 1
  1. 1.WAUS

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