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The Bridge

Service Management
  • Marvin Waschke

Abstract

Service management as a discipline grew out of efforts to improve manufacturing quality and efficiency in the mid-twentieth century. These efforts lead to recognition of IT as a collection of services that could be planned, implemented, studied, and adjusted in the manner of a production line in a factory. ITIL is a set of practices for following this pattern. Service strategy is the first phase in the ITIL service management plan, in which enterprise goals and requirements shape a high-level plan for IT services.

Keywords

Service Management Service Strategy Statistical Quality Control Business Requirement Continual Improvement 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© Marvin Waschke and CA 2015

Authors and Affiliations

  • Marvin Waschke
    • 1
  1. 1.WAUS

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