This chapter describes engineer work styles, planning for team and product evolution, and the importance of hiring only the best engineers.


Entropy Expense Sonal Lost 


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  1. 1.
    Nelson P. Repenning and John D. Sterman, “Nobody Ever Gets Credit for Fixing Problems that Never Happened: Creating and Sustaining Process Improvement,” California Management Review (2001), 43, no. 4. Available at http://web.mit.edu/nelsonr/www/Repenning%3DSterman_CMR_su01_.pdf.
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    Valarie A. Zeithhaml, A. Parasuraman, and Leonard L. Berry, Delivering Quality Service: Balancing Customer Perceptions and Expectations (New York: Free Press, 1990).Google Scholar

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© Patrick McCuller 2012

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