Service Management, Cloud Standards, and the Future
  • Marvin Waschke


This book has covered a lot of ground, and yet many readers will insist that crucial subjects are missing. I sympathize. They are probably right. Many choices went into limiting the scope of this book to a reasonable length. For example, HTTP implementations and application servers could have been discussed in more detail. Language standards were almost completely ignored. There may have been too much discussion of networks and data transport, yet important protocols may still be missing.


Cloud Computing Cloud Service Service Management Service Level Agreement Customer Relationship Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© CA 2012

Authors and Affiliations

  • Marvin Waschke

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