Manage Client Expectations

Abstract

Managing expectations is one of the biggest challenges facing project managers. It seems as if your client always wants more than you can deliver—for less cost and effort than it really takes. This mismatch of expectations is one of the primary reasons projects don’t end successfully. In many cases, the project team has one level of expectations for what the project will produce, but the sponsor and clients have another. The challenge for the project manager is to keep the project team expectations synchronized with the major stakeholders.