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Metrics pp 171-210 | Cite as

Creating and Interpreting the Metrics Report Card

  • Martin Klubeck

Abstract

I struggled for a long time trying to decide how to introduce the Report Card to you. I debated if I should present it as another tool (like the Answer Key), or offer it as a methodology. What I settled on was to offer it as a real-life example of how metrics, when used within the constructs I’ve offered, can evolve and take shape.

Keywords

Service Provider Customer Satisfaction Report Card Annual Survey Customer Base 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Martin Klubeck 2011

Authors and Affiliations

  • Martin Klubeck

There are no affiliations available

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