Metrics pp 171-210 | Cite as

Creating and Interpreting the Metrics Report Card

  • Martin Klubeck


I struggled for a long time trying to decide how to introduce the Report Card to you. I debated if I should present it as another tool (like the Answer Key), or offer it as a methodology. What I settled on was to offer it as a real-life example of how metrics, when used within the constructs I’ve offered, can evolve and take shape.


Service Provider Customer Satisfaction Report Card Annual Survey Customer Base 


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Copyright information

© Martin Klubeck 2011

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  • Martin Klubeck

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