Metrics pp 97-118 | Cite as

Using the Answer Key

A Shortcut
  • Martin Klubeck


This chapter marks the beginning of the practical portion of the book. We’ve covered a lot of theory and concepts in the first part, which should provide a foundation for doing the actual work.


Customer Satisfaction Future Health Balance Scorecard Employee Satisfaction Brand Recognition 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Martin Klubeck 2011

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  • Martin Klubeck

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