While the prince learned that a one-size-fits-all tool for measuring something may not be meaningful, there are still many who seek this out. They want the one-size-fits-all metric. If you’ve followed along up to this point, you should realize that the only way someone else’s metric will be meaningful to you is if you both have the same root question. Even then, for the data, measures, or information to be meaningful, you need to have defined the components the same way.
KeywordsCustomer Satisfaction Development Plan Exact Match Total Quality Management Unique Strength
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