Let’s start with my take on research. By research I don’t mean the focused, directed investigation I suggest you do to determine root needs. Nor do I mean the further investigation we perform once we’ve identified anomalies in our data. I also don’t mean the deeper dive you should perform when finding the data, measures, information, standards, or benchmarks for the specific metrics you’ve designed.
KeywordsGraduation Rate Consult Firm Deep Dive Meaningful Question Customer Satisfaction Measure
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