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Metrics pp 309-317 | Cite as

Avoiding the Research Trap

  • Martin Klubeck

Abstract

Let’s start with my take on research. By research I don’t mean the focused, directed investigation I suggest you do to determine root needs. Nor do I mean the further investigation we perform once we’ve identified anomalies in our data. I also don’t mean the deeper dive you should perform when finding the data, measures, information, standards, or benchmarks for the specific metrics you’ve designed.

Keywords

Graduation Rate Consult Firm Deep Dive Meaningful Question Customer Satisfaction Measure 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Martin Klubeck 2011

Authors and Affiliations

  • Martin Klubeck

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