Metrics pp 271-281 | Cite as

Creating the Service Catalog

How to Enhance the Report Card
  • Martin Klubeck


One of my biggest challenges when I created the Report Card for my organization was getting the leadership to agree to a list of core or key services. Since I successfully won the battle of using effectiveness measures over efficiency ones, I would need a list of the services (or products) to be evaluated in the Service/Product Health Metrics.


Service Level Agreement Improvement Effort Customer Base Health Metrics Customer Feedback 


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Copyright information

© Martin Klubeck 2011

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  • Martin Klubeck

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