Metrics pp 243-269 | Cite as

Advanced Metrics

  • Martin Klubeck


You might be thinking, “When should I look at using the other quadrants of the Answer Key?” I’ve tried my best to keep you from delving into the other quadrants before your organization has had time to work with the Product/Service Health metrics, where you’ll get the most benefit initially. This doesn’t mean that you can’t build metrics to answer specific root questions. But, if you are tasked with developing a metrics program (or are doing the tasking), I’m encouraging you to slowly introduce these concepts and tools into your organization.


Sport Team Employee Satisfaction Health Metrics Great Asset Advance Metrics 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Martin Klubeck 2011

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  • Martin Klubeck

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