It wouldn’t take much to categorize modern air travel as an experience somewhere between juvenile detention and dread. Recently, I caught a CNN headline story that hysterically reported that 2,600 pieces of luggage are lost each day by the airlines in America. Two thousand six hundred! In feet, that’s almost half a mile. In years, it takes us back to the construction of the Hanging Gardens of Babylon by King Nebuchadnezzar. 2,600 lost bags every day: that’s almost 1 million annually!
KeywordsCustomer Relationship Management Airline Industry Aviation Security Soft Landing Juvenile Detention
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- 1.U.S. Department of Transportation, Aviation Consumer Protection Division, “Air Travel Consumer Report,” July 2011, http://airconsumer.ost.dot.gov/reports/atcr11.htm.Google Scholar
- 2.I would recommend Matt Ridley’s book The Rational Optimist: How Prosperity Evolves (New York; Harper, 2010) without reservation.Google Scholar
- 4.Federal Aviation Administration, “The Economic Impact of Civil Aviation on the U.S. Economy,” (Washington, D.C.) December 2009.Google Scholar
- 5.Ibid.Google Scholar
- 6.Michael F. Thompson and Ali Arif Merchant, “Employment of Economic Growth in the U.S. Automotive Manufacturing Industry,” Indiana Business Review, Spring 2010, www.ibrc.indiana.edu/ibr/2010/spring/article2.html.Google Scholar