By now you may find yourself asking, well if process is so wonderful, why do so many people hold process in such disdain? There are three major factors, as follows:
• The inability of many organizations to recognize the need for process
• Lack of process and process management expertise in most enterprises
• Predominantly function-centric organizational constructs
KeywordsCustomer Satisfaction Process Management Good Process Organization Chart Market Share Gain
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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