APM Patterns

  • Michael J. Sydor


The preceeding chapters have covered the traditional topics in the planning of an APM initiative: architecture, terminology, assessments, roles, and staffing—hopefully, what you expected. This chapter covers the primary gap that may cause your APM initiative to fall short: the absence of processes through which the stakeholders can exploit APM. I have been hinting that something is missing from many efforts to employ APM. Now I can expose this consistent gap, characteristic of unsuccessful APM efforts: processes. To help you understand what these processes are, I introduce a simple but powerful concept to both define and organize your APM processes, and also monitor the progress of the initiative and demonstrate your increasing management maturity: the service catalog.


Management Goal Capacity Management Management Capability Deployment Scenario Management Maturity 


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  1. 1.
    Wikipedia, “service catalog,” http://en.wikipedia.org/wiki/Service_Catalog
  2. 2.
    “Applying ITIL to Performance Management” www.networkworld.com/community/node/26064
  3. 5.
    Wikipedia, “managed service provider,” http://en.wikipedia.org/wiki/Managed_service_provider
  4. 6.
    Wikipedia, “sound bite,” http://en.wikipedia.org/wiki/Sound_bite
  5. 7.
    ITIL, Service Design, page 11.Google Scholar
  6. 8.
    Wikipedia, “virtual chargeback,” http://en.wikipedia.org/wiki/Virtual_chargeback

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© CA Technologies 2010

Authors and Affiliations

  • Michael J. Sydor

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