The preceeding chapters have covered the traditional topics in the planning of an APM initiative: architecture, terminology, assessments, roles, and staffing—hopefully, what you expected. This chapter covers the primary gap that may cause your APM initiative to fall short: the absence of processes through which the stakeholders can exploit APM. I have been hinting that something is missing from many efforts to employ APM. Now I can expose this consistent gap, characteristic of unsuccessful APM efforts: processes. To help you understand what these processes are, I introduce a simple but powerful concept to both define and organize your APM processes, and also monitor the progress of the initiative and demonstrate your increasing management maturity: the service catalog.
KeywordsManagement Goal Capacity Management Management Capability Deployment Scenario Management Maturity
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