Firefighting and Critical Situations

  • Michael J. Sydor


Dependence on firefighting, the rapid application of technology to an urgent IT incident, is characteristic of an immature monitoring discipline. It is a purely reactive response to a problem, usually lacking deep understanding of the issue. It is certainly not done with an eye towards preparation for proactive management. You will use the firefighting techniques discussed in this chapter to basically get Management off your back. Management is struggling with a large number of problems throughout their business management life cycle, and they need you to quickly uncover what is vexing their efforts to deliver a successful service. They couldn’t care less about the correct use of APM.


Configuration Change Forensic Analysis Rapid Deployment Firefight Activity Agent Configuration 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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  1. 1.
    Merriam-Webster, “gut check,” check

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© CA Technologies 2010

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  • Michael J. Sydor

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