Intricacies of the Field

  • Andres R. Sanchez


Those of us who work in technical support view the work differently from those outside of it. We don’t just have experiences about calling someone when we have problems. We are the ones providing the help. The question is where to take our field from here. Because technical support is still in its infancy, there is still much work to do in order for it to develop into a full-fledged discipline, even a young science.


Technical Support Scientific Method Support Organization Customer Service Support Person 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Encyclopædia Britannica Online, s.v. “Edwin Smith papyrus.” EBchecked/topic/179901/Edwin-Smith-papyrus (Accessed November 8, 2008).Google Scholar
  2. 2.
    Crawford S, Stucki L, “Peer Review and the Changing Research Record,”, Journal of the American Society for Information Science 41, (1990): 223–228.CrossRefGoogle Scholar

Copyright information

© CA, Inc. 2009

Authors and Affiliations

  • Andres R. Sanchez

There are no affiliations available

Personalised recommendations