Seven Steps to Remarkable Customer Service


As a bootstrapped software company, Fog Creek couldn’t afford to hire customer service people for the first couple of years, so Michael and I did it ourselves. The time we spent helping customers took away from improving our software, but we learned a lot, and now we have a much better customer service operation.


Customer Service Career Path Trade Show Software Development Team Credit Card Company 
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Copyright information

© Joel Spolsky 2008

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