In the old business model, companies are often structured and designed “by the book.” In other words, people go to school and are trained in the art of starting, organizing, and running companies, and that’s the way it’s done. However, in the real world, the organizational structures that look so good on paper are an absolute nightmare to the people trying to get the job done. Sure, all the boxes and lines look neat and tidy when printed out in a report, but these artificial boundaries severely impede the flow of information and ideas that could benefit the company at large.
KeywordsCall Center Common Language Front Line Artificial Boundary Service Call Center
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