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Debugging Remote Customer Sites

  • Darin Dillon

Abstract

Debugging a problem that occurs on your own computer is easy—you know the exact configuration, you can look at the code in a debugger, and you can gather as much information as you need. But sooner or later, you have to release your software to customers. No matter how thoroughly you tested your program, your customers will find bugs you didn’t know about. Sometimes you’ll get lucky and be able to reproduce those problems. When that happens, great! You can debug those problems just as if they were discovered in normal development. But sometimes, you won’t be able to reproduce the customer’s bug on your computer. Debugging that problem at a remote customer site is a much tougher nut to crack.

Keywords

Diagnostic Utility Code Group Network Share Customer Issue Configuration Issue 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Apress 2003

Authors and Affiliations

  • Darin Dillon
    • 1
  1. 1.Rice UniversityUSA

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