Small touches can make the difference between applications that get used and applications that get uninstalled. For example, an e-mail client might have a polished interface, perform efficiently, and offer powerful search capabilities. However, if users can’t organize their e-mails by dragging them and dropping them onto storage folders, or can’t print out their e-mails or address books, they might turn to a different e-mail client. This chapter examines advanced topics that might supply the necessary touch for your applications.
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