Engaging the Leadership

Abstract

Philip’s team has now carried out a thorough assessment of the operations for the coffee maker product group at Arboria’s Bolton plant. It revealed that there is considerable scope for improvement provided fundamental changes can be made to the operating system. But the local management team still has only a limited understanding of the issues. Part of the reason is that they haven’t been directly involved in carrying out the diagnostic.

The leadership team must be aligned around a clear end state with measurable objectives that are linked to business needs.

Leaders must develop a coherent and compelling ‘change story’ to communicate both the desired end state and the path leading there to their workforce.

The implementation must be thoroughly planned, including an assessment of management talent and the assignment of roles to key stakeholders.