Group Information-Seeking Behavior in Emergency Response
Emergencies—whether natural or technological, random or human-induced—may bring profound changes to organizations, the built environment, and society at large. These changes create the need for reliable information about the emergency and its impacts, and thus require responding organizations to seek and process information from an evolving range of sources. By understanding how skilled versus novice response personnel search for information in emergencies, we may begin to understand how to support and train for skillful information seeking in situations characterized by risk, time constraint, and complexity. This study develops a hypothesized model of information-seeking behavior in emergency response and evaluates it using data from expert and novice groups addressing simulated emergency situations. The results suggest that experts maintain breadth in the extent of their information seeking, despite increasing time pressure. Novices, on the other hand, decrease the extent of their search under increasing time pressure. Both expert and novice groups show a decreasing effort in information seeking; moreover, effort devoted to search for common and unique information decreases over time.
KeywordsTime Pressure Task Difficulty Expert Group Emergency Response Information Seek
Unable to display preview. Download preview PDF.
- 1.Ahituv, N., Igbaria, M. and Sella, A. “The effects of time pressure and completeness of information on decision making,” Journal of Management Information Systems, 15(2), 153–172, Fall 1998.Google Scholar
- 6.Chase, W. G. and Simon, H. A. “Perception in chess,” Cognitive Psychology, 1, 33–81, 1973.Google Scholar
- 7.Dennis, A. R., Hilmer, K. M., Taylor, N. J. and Polito, A. “Information exchange and use in GSS and verbal group decision making: effects of minority influence,” 30th Hawaii International Conference on System Sciences, Maui, Hawaii, USA, 2, pp. 84–93, January 03-06, 1997.Google Scholar
- 21.Mendonça, D., Beroggi, G.E.G. and Wallace, W.A. “Decision support for improvisation during emergency response operations,” International Journal of Emergency Management, 1(1), 2001.Google Scholar
- 26.Ramirez, A. Jr., Walther, J. B., Burgoon, J. K. and Sunnafrank, M. “Information-seeking strategies, uncertainty, and computer-mediated communication: toward a conceptual model,” Human Communication Research, 28(2), 213–28, April 2002.Google Scholar
- 28.Simon, D. P. and Simon, H. A. “Individual differences in solving physics problems,” In R. S. Siegler (Ed.), Children’s Thinking: What Develops? Hillsdale, NJ: Erlbaum, 1978.Google Scholar
- 34.Wilson, T.D. “Human information behavior,” Information Science, 3(2), 49–56, 2000.Google Scholar