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E-Services Acceptance Model (E-SAM)

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Advances in Computer and Information Sciences and Engineering

Abstract

This paper reports on developing a framework for Web-based EServices Acceptance Model (E-SAM). The paper argues that user experience, user motivation, perceived usefulness, perceived ease of use may influence user acceptance of web-based eServices. The model was examined at a university where students and staff use services that have moved from a paper-based to Web-based eService system. The findings from the data analysis suggest that user experience is strongly related to perceived ease of use; and perceived usefulness to user motivation in user acceptance of Web-based eServices. The bonding of these variables and the lack of strong relationships between other components suggest that the model’s application to eServices and highlight a research framework.

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Author information

Authors and Affiliations

  1. School of Computer and Information Science, University of South Australia, Mawson Lakes, SA 5095, Australia

    Kamaljeet Sandhu

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  1. Kamaljeet Sandhu
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Editor information

Editors and Affiliations

  1. School of Engineering, University of Bridgeport, 221 University Avenue, Bridgeport, CT 06604, USA

    Tarek Sobh

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© 2008 Springer Science+Business Media B.V.

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Sandhu, K. (2008). E-Services Acceptance Model (E-SAM). In: Sobh, T. (eds) Advances in Computer and Information Sciences and Engineering. Springer, Dordrecht. https://doi.org/10.1007/978-1-4020-8741-7_40

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  • DOI: https://doi.org/10.1007/978-1-4020-8741-7_40

  • Publisher Name: Springer, Dordrecht

  • Print ISBN: 978-1-4020-8740-0

  • Online ISBN: 978-1-4020-8741-7

  • eBook Packages: Computer ScienceComputer Science (R0)

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