When developing products, considering only “classical” usability requirements is nowadays seen as no longer sufficient — using a product should result in an experience beyond usability and functionality. Although no consensus exists regarding what this precisely means in the context of product use, it is increasingly accepted that next to usability requirements, also emotional or affective aspects of product use, such as fun, enjoyment, pleasure, need to be considered. Taking such aspects into account implies that means need to be available to determine to what extent the interaction with a product is indeed an experience. This chapter presents an introduction in how this can be done using psychometric tools.
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Hoonhout, J. (2008). Inquiring about People’S Affective Product Judgements. In: Westerink, J.H.D.M., Ouwerkerk, M., Overbeek, T.J.M., Pasveer, W.F., de Ruyter, B. (eds) Probing Experience. Philips Research, vol 8. Springer, Dordrecht. https://doi.org/10.1007/978-1-4020-6593-4_2
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