Skip to main content
SpringerLink
Log in

A Self-assessment of Higher Education Institutions from the Perspective of the EFQM Excellence Model

  • Chapter
Book cover Quality Assurance In Higher Education

Part of the book series: Higher Education Dynamics ((HEDY,volume 20))

Fifteen years ago Peter Drucker (cited in Massy 2003) predicted that “universities will be relics in 30 years”. Although Drucker may have overstated the case, the fact is that nowadays higher education can no longer take its values and privileges for granted (Massy 2003). For Amaral, Magalhães, and Santiago (2003: 131), higher education is being exposed to the influence of significant external pressures that result from the “convergent effects of financial restrictions … rising expectations and social demand, mandates of the new economy and a weakening of its symbolic capital”. Santos (1996) argues that the university today lives a triple crisis: loss of its social legitimacy and of its hegemony relative to knowledge production, as well as an institutional crisis. Massy (2003) has labelled this situation “the Erosion of Trust”, stating that “settling for good enough erodes the public’s trust in higher education and puts institutions and faculty at risk” (Massy 2003: 3).

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Amaral, A. “Sistemas europeus de avaliação da qualidade.” Revista Portuguesa de Gestão II/97, 1997, 19-32.

    Google Scholar 

  • Amaral, A., O. Fulton, and I.M. Larsen. “A Managerial Revolution?” In Amaral, A., V.L. Meek, and I.M. Larsen (eds). The Higher Education Managerial Revolution? Dordrecht: Kluwer, 2003, 275-296.

    Google Scholar 

  • Amaral, A., A. Magalhães, and R. Santiago. “The Rise of Academic Managerialism in Portugal.” In Amaral, A., V.L. Meek, and I.M. Larsen (eds). The Higher Education Managerial Revolution? Dordrecht: Kluwer, 2003, 131-153.

    Google Scholar 

  • Bart, C., N. Bontis, and S. Taggar. “A Model of the Impact of Mission Statements on Firm Performance.” Management Decisions 39. 1 (2001): 19-35.

    Article  Google Scholar 

  • Birnbaum, R. Management Fads in Higher Education. Where They Come From, What They Do, Why They Fail. San Francisco: Jossey-Bass, 2000.

    Google Scholar 

  • BNQP (Baldrige National Quality Program). Education Criteria for Performance Excellence. Gaithersburg, MD: Baldrige National Quality Program, 2003, http://www.quality.nist.gov/Education_Criteria.htm.

  • Calvo-Mora, A., A. Leal, and J.L. Roldán. “Relationships Between the EFQM Model Criteria: A Study in Spanish Universities.” Total Quality Management 16. 6 (2005): 741-760.

    Google Scholar 

  • Coate, E. “The Introduction of Total Quality Management at Oregon State University.” Higher Education 25 (1993): 303-320.

    Article  Google Scholar 

  • Cobban, A.B. The Medieval English Universities; Oxford and Cambridge to c.1500. Berkeley: University of California Press, 1988.

    Google Scholar 

  • Cortadellas, J. Aplicação do modelo EFQM no ensino - Universidade Politécnica da Catalunha. Comunicação apresentada na conferência Sistemas de Avaliação da Qualidade no Ensino Superior, ISEP, Porto, Portugal, December, 2000.

    Google Scholar 

  • Curkovic, S., S. Melnyk, R. Calantone, and R. Handfield. “Validating the Malcolm Baldrige National Quality Award Framework Through Structural Equation Modelling.” International Journal of Production Research 38. 4 (2000): 765-791.

    Article  Google Scholar 

  • Deem, R. “New-managerialism and Higher Education: The Management of Performances and Cultures in Universities in the United Kingdom.” International Studies in Sociology of Education 8. 1 (1998): 47-70.

    Article  Google Scholar 

  • Deem, R. “Globalisation, New Managerialism, Academic Capitalism and Entrepreneurialism in Universities: Is the Local Dimension Still Important?” Comparative Education 37. 1 (2001): 7-20.

    Article  Google Scholar 

  • Denhardt, R.B. and Denhardt, J. “The New Public Service: Serving Rather Than Steering.” Public Administration Review 60. 6. (2000): 549-559.

    Article  Google Scholar 

  • Dill, D.D. “Through Deming’s Eyes: A Cross-national Analysis of Quality Assurance Policies in Higher Education.” Quality in Higher Education 1. 1 (1995): 95-110.

    Article  Google Scholar 

  • Dill, D.D. “Higher Education Markets and Public Policy.” Higher Education Policy 10.3/4 (1997): 167-185.

    Article  Google Scholar 

  • Dill, D.D., W.F. Massy, P.R. Williams, and C.M. Cook. “Accreditation and Academic Quality Assurance: Can We Get There From Here?” Change Magazine 28. 5 (1996): 16-24.

    Google Scholar 

  • Dill, D.D. and M. Soo. “Transparency and Quality in Higher Education Markets.” In Teixeira, P., B. Jongbloed, D. Dill, and A. Amaral (eds). Markets in Higher Education Rhetoric or Reality. Dordrecht: Kluwer, 2004, 61-85.

    Google Scholar 

  • Dill, D.D., P. Teixeira, B. Jongbloed, and A. Amaral. “Conclusion.” In Teixeira, P., B. Jongbloed, D. Dill, and A. Amaral (eds). Markets in Higher Education: Rhetoric or Reality? Dordrecht: Kluwer, 2004, 327-352.

    Google Scholar 

  • Drucker, P. Management Challenges for the 21st Century. New York: HarperCollins, 1999.

    Google Scholar 

  • EFQM (European Foundation for Quality Management). Assessing for Excellence - A Practical Guide for Self-assessment. Brussels: EFQM, 1999.

    Google Scholar 

  • EFQM (European Foundation for Quality Management). O modelo de excelência da EFQM. Lisboa: APQ/EFQM, 2003.

    Google Scholar 

  • Eskildsen, J.K. and J.J. Dahlgaard. “A Causal Model for Employee Satisfaction.” Total Quality Management 11. 8 (2000): 1081-1094.

    Article  Google Scholar 

  • Farrar, M. “Structuring Success: A Case Study in the Use of the EFQM Excellence Model in School Improvement.” Total Quality Management 11.4-6 (2000): 691-696.

    Article  Google Scholar 

  • Flynn, B. and B. Saladin. “Further Evidence on the Validity of the Theoretical Models Underlying the Baldrige Criteria.” Journal of Operations Management 19. 6 (2001): 617-652.

    Article  Google Scholar 

  • Garver, M.S. and J.T. Mentzer. “Logistics Research Methods: Employing Structural Equation Modelling to Test for Construct Validity.” Journal of Business Logistics 20. 1 (1999): 33-57.

    Google Scholar 

  • Hackl, P. and A. Westlund. “Customer Satisfaction Measurement: PLS and Alternative Estimation Methods.” In Proceedings of the 44th EOQ Congress, Budapest 2 (2000): 45-53.

    Google Scholar 

  • Harker, B. “Postmodernism and Quality.” Quality in Higher Education 1. 1 (1995): 31-39.

    Article  Google Scholar 

  • Harvey, L. “Beyond TQM.” Quality in Higher Education 1. 2 (1995): 123-146.

    Article  Google Scholar 

  • Harvey, L. and D. Green. “Defining Quality.” Assessment & Evaluation in Higher Education 18. 1 (1993): 9-34.

    Article  Google Scholar 

  • Hides, M. and J. Davies. “Implementation of the EFQM Excellence Model in the UK Higher Education Sector. A Comparison with Other Sectors.” Proceedings of the 7th World Congress for Total Quality Management - Business Excellence, Make it Happen!, Verona, Italy, 1 June 2002.

    Google Scholar 

  • Kanji, G. “Measurement of Business Excellence.” Total Quality Management 9. 7 (1998): 633-643.

    Article  Google Scholar 

  • Kanji, G. and W. Wallace. “Business Excellence Through Customer Satisfaction.” Total Quality Management 11. 7 (2000): 979-998.

    Article  Google Scholar 

  • Kells, H. “Creating a Culture of Evaluation and Self-regulation in Higher Education Organizations.” Total Quality Management 6.5/6 (1995): 457-467.

    Article  Google Scholar 

  • Liaison Committee of Rectors’ Conferences. Quality Assessment in European Higher Education. A Report on Methods and Mechanisms, and Policy Recommendations to the European Community. Brussels: Liaison Committee of Rectors’ Conferences, 1993.

    Google Scholar 

  • Massy, W.F. Honoring the Trust. Quality and Cost Containment in Higher Education. Bolton: Anker Publishing, 2003.

    Google Scholar 

  • Massy, W.F. “Markets in Higher Education: Do They Promote Internal Efficiency?” In Teixeira, P., B. Jongbloed, D. Dill, and A. Amaral (eds). Markets in Higher Education: Rhetoric or Reality? Dordrecht: Kluwer, 2004, 13-35.

    Google Scholar 

  • McAdam, R. and W. Welsh. “A Critical Review of the Business Excellence Quality Model Applied to Further Education Colleges.” Quality Assurance in Education 8. 3 (2000): 120-130.

    Article  Google Scholar 

  • Meek, V.L. “On the Road to Mediocrity? Governance and Management of Australian Higher Education in the Market Place.” In Amaral, Alberto, Glen A. Jones, and Berit Karseth (eds). Governing Higher Education: National Perspectives on Institutional Governance. Dordrecht: Kluwer, 2002, 235-260.

    Google Scholar 

  • Meek, V.L. “Governance and Management of Australian Higher Education: Enemies Within and Without.” In Amaral, A., V.L. Meek, and I.M. Larsen (eds). The Higher Education Managerial Revolution. Dordrecht: Kluwer, 2003, 179-201.

    Google Scholar 

  • Meyer, S.M. and D.A. Collier. “An Empirical Test of the Causal Relationships in the Baldrige Health Care Pilot Criteria.” Journal of Operations Management 19. 4 (2001): 403-425.

    Article  Google Scholar 

  • Miller, H. The Management of Change in Universities. London: SRHE and Open University Press, 1995.

    Google Scholar 

  • Neave, G. “Homogenization, Integration and Convergence: The Cheshire Cats of Higher Education Analysis.” In Meek, V.L., L. Goedegebuure, O. Kivinen, and R. Rinne (eds). The Mockers and the Mocked Comparative Perspectives on Differentiation Convergence and Diversity in Higher Education. Oxford: Pergamon, 1996, 26-41.

    Google Scholar 

  • Neave, G. and F. Van Vught (eds). Prometheus Bound: The Changing Relationship Between Government and Higher Education in Western Europe Relationships. London: Pergamon, 1991.

    Google Scholar 

  • Reed, M. “New Managerialism, Professional Power and Organisational Governance in UK Universities: A Review and Assessment.” In Amaral, Alberto, Glen A. Jones, and Berit Karseth (eds). Governing Higher Education: National Perspectives on Institutional Governance. Dordrecht: Kluwer, 2002, 163-186.

    Google Scholar 

  • Rosa, M.J. “Desenvolvimento de Bases Estratégicas e de Excelência para o Desenvolvimento do Ensino Superior em Portugal.” PhD thesis, Aveiro, Portugal: Universidade de Aveiro, 2003.

    Google Scholar 

  • Rosa, M.J., P. Saraiva, and H. Diz. “The Development of an Excellence Model for Portuguese Higher Education Institutions.” Total Quality Management 12.7/8 (2001): 1010-1017.

    Google Scholar 

  • Rosa, M.J., P. Saraiva, and H. Diz. “Excellence in Portuguese Higher Education Institutions.” Total Quality Management 14. 2 (2003): 189-197.

    Google Scholar 

  • Rosa, M.J., P. Saraiva, and H. Diz. “Defining Strategic and Excellence Bases for the Development of Portuguese Higher Education.” European Journal of Education 40. 2 (2005): 205-221.

    Article  Google Scholar 

  • Sá, P. “Organizational Excellence in the Public Sector: With Special Reference to the Portuguese Local Government.” PhD thesis, Sheffield, UK: Sheffield Hallam University, 2002.

    Google Scholar 

  • Santiago, R. and T. Carvalho. “Effects of Managerialism on the Perceptions of Higher Education in Portugal.” Paper presented at the 16th CHER Annual Conference - Reform and Change in Higher Education: Renewed Expectations and Improved Performance, Porto, Portugal, 4-6 September, 2003.

    Google Scholar 

  • Santos, B.S. Pela mão de Alice. O social e o político na pós-modernidade, 5th edn. Porto: Afrontamento, 1996.

    Google Scholar 

  • Saraiva, P., M.J. Rosa, and J. Orey. “A Large-scale Application in Portuguese Schools of the EFQM Excellence Model.” Quality Progress 36. 11 (2003): 46-51.

    Google Scholar 

  • Scott, P. The Meanings of Mass Higher Education. Buckingham: Society for Research into Higher Education and Open University Press, 1995.

    Google Scholar 

  • Schmidt, A. and F. García-Legaz. “Análisis del poder predictivo del modelo EFQM para la gestión y mejora de la calidad en la universidad pública española.” Proceedings of the XIII Jornadas HispanoLusas de Gestión Científica - La empresa familiar en un mundo globalizado, Lugo, Spain, 2003.

    Google Scholar 

  • Slaughter, S. and L. Leslie. Academic Capitalism Politics, Policies and the Entrepreneurial University. Baltimore: Johns Hopkins University Press, 1997.

    Google Scholar 

  • Smith, R.L. “When Competition is Not Enough: Consumer Protection.” Australian Economic Papers 39. 4 (2000): 408-425.

    Article  Google Scholar 

  • Tambi, A. “Total Quality Management in Higher Education: Modeling Critical Success Factors.” PhD thesis, Sheffield, UK: Sheffield Hallam University, 2000.

    Google Scholar 

  • Trow, M. “Managerialism and the Academic Profession: The Case of England.” Higher Education Policy 7. 2 (1994): 11-18.

    Article  Google Scholar 

  • Trow, M. “Trust, Markets, and Accountability in Higher Education: A Comparative Perspective.” Higher Education Policy 9. 4 (1996): 309-324.

    Article  Google Scholar 

  • Van Vught, F.A. “Intrinsic and Extrinsic Aspects of Quality Assessment in Higher Education.” In Westerheijden, D., J. Brennan, and P. Maassen (eds). Changing Contexts of Quality Assessment: Recent Trends in West European Higher Education, vol. 20: Management and Policy in Higher Education. Utrecht: Uitgeverij Lemma BV, 1994, 31-50.

    Google Scholar 

  • Van Vught, F.A. “The New Context for Academic Quality.” In Dill, David and Barbara Sporn (eds). Emerging Patterns of Social Demand and University Reform: Through a Glass Darkly. Oxford: Pergamon, 1995, 194-211.

    Google Scholar 

  • Vroeijenstijn, A.I. Improvement and Accountability: Navigating Between Scylla and Charybdis. Guide for External Quality Assessment in Higher Education. London: Jessica Kingsley, 1995.

    Google Scholar 

  • Williams, G. “Total Quality Management in Higher Education: Panacea or Placebo?” Higher Education, 25. 3 (1993): 229-237.

    Article  Google Scholar 

  • Youssef, M., P. Libby, A. Al-Khafaji, and G. Sawyer. “TQM Implementation Barriers in Academe: A Framework for Further Investigation.” International Journal of Technology Management 16.4/6 (1998): 584-593.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Economics, Management and Industrial Engineering, University of Aveiro, Portugal

    Assistant Professor Maria João Rosa PhD

  2. CIPES and Universidade do Porto, Portugal

    Alberto Amaral

Authors
  1. Assistant Professor Maria João Rosa PhD
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Alberto Amaral
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. University of Twente, Netherlands

    Don F. Westerheijden

  2. NIFU-STEP, Oslo, Norway

    Bjørn Stensaker

  3. University of Aveiro, Portugal

    Maria João Rosa PhD

Rights and permissions

Reprints and permissions

Copyright information

© 2007 Springer

About this chapter

Cite this chapter

Rosa, M.J., Amaral, A. (2007). A Self-assessment of Higher Education Institutions from the Perspective of the EFQM Excellence Model. In: Westerheijden, D.F., Stensaker, B., Rosa, M.J. (eds) Quality Assurance In Higher Education. Higher Education Dynamics, vol 20. Springer, Dordrecht. https://doi.org/10.1007/978-1-4020-6012-0_7

Download citation

Publish with us

Policies and ethics

Search

Navigation