U.S. Call Centers: The Undiscovered Country

  • David L. Butler

Abstract

The phrase “the death of distance” provokes in the minds of many the idea that electronically mediated commerce has overcome the bounds and limits of geography that have traditionally constrained business. This essay argues that these notions are incorrect, and that, in fact, geography is as relevant as ever. It demonstrates the importance of geographical concepts by examining an information technology-dependent industry, the U.S. call center industry.

Keywords

Income 

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References

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Copyright information

© Springer Science+Business Media Dordrecht 2004

Authors and Affiliations

  • David L. Butler
    • 1
  1. 1.University of Southern MississippiUSA

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