Making TQM Work in a Tough Environment: British Steel Teesside Works
If someone asked me in the pub ‘Who do you work for?’ I used to be embarrassed to say British Steel. I knew what was coming, the jokes and mickey-taking about losses, productivity, overmanning, quality. We used to be a laughing stock. It’s not like that anymore. I’m proud to work for British Steel. We are now a respected company.
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