Abstract
‘Effectiveness’ concerns the extent to which stated goals and objectives are being achieved. Both ‘goals’ and ‘objectives’ refer to the desired outcomes of a particular policy, programme or service. There are other labels which are also sometimes used to refer to the same idea, e.g. aim, purpose, mission, or target.
This is a preview of subscription content, log in via an institution to check access.
Preview
Unable to display preview. Download preview PDF.
References
Cabinet Office (1991) The Citizen’s Charter, Cmnd. 1599, HMSO, London.
Department of Health (1989) Working for Patients, Cmnd. 555, HMSO, London.
Department of Health (1992) The Health of the Nation, Cmnd. 1986, HMSO, London.
Department of Health and Social Security (1983) The NHS Management Inquiry (The Griffiths Report), DHSS, London.
Eddison, T. (1973) Local Government: management and corporate planning, Leonard Hill, Aylesbury.
Palfrey, C., Phillips, C., Thomas, P. and Edwards, D. (1992) Policy Evaluation in the Public Sector: approaches and methods, Avebury, Aldershot.
Glendinning, J. W. and Bullock, R.E.H. (1973) Management by Objectives in Local Government, Charles Knight, London.
Report of the Royal Commission on the NHS (1979) (The Merrison Report), HMSO, London.
Schulz, R. and Johnson, A. (1990) Management of Hospitals and Health Services: strategic issues and performance, C. V. Mosby, St. Louis.
Sheaff, R. (1991) Marketing for Health Services, Open University Press, Milton Keynes.
Welsh Office NHS Directorate (1992) Protocol for Investment in Health Gain: respiratory diseases, Welsh Health Planning Forum.
World Health Organisation (1985) Health for All, WHO, Geneva.
Copyright information
© 1994 C. J. Phillips, C. F. Palfrey and P. Thomas
About this chapter
Cite this chapter
Phillips, C., Palfrey, C., Thomas, P. (1994). Evaluating Effectiveness. In: Evaluating Health and Social Care. Palgrave, London. https://doi.org/10.1007/978-1-349-23132-4_3
Download citation
DOI: https://doi.org/10.1007/978-1-349-23132-4_3
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-59186-4
Online ISBN: 978-1-349-23132-4
eBook Packages: Palgrave Social & Cultural Studies CollectionSocial Sciences (R0)