Crown Hotels

  • Sally Messenger
  • Humphrey Shaw


Maintaining a high standard of service is an essential part of a hospitality manager’s job, but as organisations grow and develop it becomes more difficult to control individual units. A particular problem faced by organisations incorporating franchisees is the issue of overseeing the operation and ensuring it meets the corporate standards.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Copyright information

© Sally Messenger and Humphrey Shaw 1991

Authors and Affiliations

  • Sally Messenger
    • 1
  • Humphrey Shaw
    • 2
  1. 1.Department of Management Studies for Tourism and Hotel IndustriesUniversity of SurreyUK
  2. 2.The Business SchoolPolytechnic of North LondonUK

Personalised recommendations