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Crown Hotels

  • Sally Messenger
  • Humphrey Shaw
Chapter

Abstract

Maintaining a high standard of service is an essential part of a hospitality manager’s job, but as organisations grow and develop it becomes more difficult to control individual units. A particular problem faced by organisations incorporating franchisees is the issue of overseeing the operation and ensuring it meets the corporate standards.

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Copyright information

© Sally Messenger and Humphrey Shaw 1991

Authors and Affiliations

  • Sally Messenger
    • 1
  • Humphrey Shaw
    • 2
  1. 1.Department of Management Studies for Tourism and Hotel IndustriesUniversity of SurreyUK
  2. 2.The Business SchoolPolytechnic of North LondonUK

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