Management and Bureaucracy in Organizations
Chapter 1 considered in detail the nature and determinants of work in modern organizations. In this chapter I will look at the ways in which work is co-ordinated within large-scale organizations. Commonsense accounts emphasize the role of management in this process of co-ordination. In particular, management is seen as having responsibility for the setting up and monitoring of systems of co-ordination and control. This view leads in turn to an apparently simple question: what is the best system for an organization? The answer to this has been a central preoccupation of management theorists. Both the complexity of the question itself and the difficulty of either finding answers or getting solutions implemented in the correct way has generated a vast literature.
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