Beyond Taylorism: Computerisation and QWL Programmes in the Production Process

  • Lorraine Giordano
Part of the Studies in the Labour Process book series (SLP)


This chapter is part of research conducted for the author’s doctoral dissertation. The dissertation is based on a case study of a plant which designs and manufactures computer systems and parts for both the US Department of Defence and as a commercial manufacturer. The dissertation examines changes in the technical and social organisation of the labour process as work is automated and Quality of Work Life programmes are implemented to address problems at the point of production. A central issue in this research is to study the extent to which these processes are linked and represent managerial attempts to address uncertainty and changes within the market. Within this overall framework, the impact of automation on occupations and the nature of job skills are analysed. The study of QWL will not emphasise the neo-human relations perspective of its role as a job enrichment programme, but will be analysed in terms of its role in the re-organisation of the labour process.


Collective Bargaining Industrial Relation Work Life Shop Floor Labour Process 
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Copyright information

© David Knights and Hugh Willmott 1988

Authors and Affiliations

  • Lorraine Giordano

There are no affiliations available

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