Quality — Above All

Abstract

Everything you hear about the Japanese attitude to quality is true. Commitment to a zero defect product is absolute — not only at top management levels but throughout the company — particularly at the ‘sharp end’ where the products are actually made. Assembly workers genuinely take a pride in building the perfect product, and they insist that the components they receive are of the same high standard. They totally fail to understand the attitude prevalent in the West that quality is someone else’s business — particularly the practice of employing vast numbers of Inspectors whose task it is to check the work of the assembler.