One of the criticisms of many organisations is that they are extremely poor at completing jobs on time. Customers complain of consistently late deliveries and the apparent lack of responsiveness of many companies to their needs. The ability to complete jobs on time is clearly influenced by the way in which work is planned within an organisation, and this is the issue for discussion in this chapter.
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Recommended key readings
- Ray Wild, Production and Operations Management: Principles and Techniques (Holt, Rinehart & Winston, 1984) 3rd edn.Google Scholar
- Terry Hill, Production/Operations Management (Prentice Hall, 1983).Google Scholar
- P. G. Moore, Basic operational research (Pitman, 1976) 2nd edn.Google Scholar
- Brian Ogley, Business Finance (Longman, 1981).Google Scholar
- D. R. Myddleton, Financial Decisions (Longman, 1983) 2nd edn.Google Scholar