Abstract
The role of the consumer is a highly contentious one, and the issue of what say the receivers of care should have in determining the pattern of maternity services does seem to arouse a particular set of conflicts. In approaching this issue it is necessary to identify the kind of expectation that is generally held about representations made on behalf of the consumer; if we are going to establish a different role for the consumer in the future, we must begin by understanding how the consumer is regarded today. We must accept that the voice of the consumer will not be quietened—indeed it is going to become louder and louder in the next decade, and therefore we are well advised to take notice of it.
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© 1984 The Royal Society of Medicine
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Oakley, A. (1984). The Consumer’s Role: Adversary or Partner?. In: Zander, L., Chamberlain, G. (eds) Pregnancy Care for the 1980s. Palgrave, London. https://doi.org/10.1007/978-1-349-17389-1_29
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DOI: https://doi.org/10.1007/978-1-349-17389-1_29
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-33346-4
Online ISBN: 978-1-349-17389-1
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