Care Management: Assessment and Commissioning Services
The role of care manager was introduced with the National Health Service and Community Care Act 1990, and the title is now being used interchangeably with social worker in a way that is confusing. Its usage begs many questions; is the work of care manager and social worker synonymous, what does care management involve? If, as the guidelines suggested, it is not necessary to be a qualified social worker to be a care manager, how can they be the same task? It has been argued elsewhere (Orme and Glastonbury, 1993) that care management requires the knowledge, values and skills provided by professional education and training for social work. In this chapter and the next, the processes and practices of care management will be discussed, while in Chapter 4 skills required will be explored.
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